Help & FAQ's

What is iVote?

iVote is a free reviews platform. Here you can share your feedback of local businesses, restaurants, pubs, shops and more with our community of iVote users.

Help other users discover great new places to visit or trusted businesses to use with your genuine feedback. Your reviews and comments can also give business owners the opportunity to hear first-hand from a customer about what they do right, and what they might be able to improve on.

Search for a business to review now to join the conversation and start sharing your thoughts on businesses on iVote, from electricians and plumbers to cafes and restaurants.

It's simple to get started with iVote reviews and we're always adding new and exciting features to help you get the most of your iVote experience.

To ensure iVote's published reviews remain honest and free from bias we also do not differentiate between advertisers and non-advertisers.

Using iVote Reviews

How do I write a review on iVote?

Go to iVote and search for the company you would like to review. Click the Write a Review button. Select a star rating, select what you liked/disliked about the business and write your review. Click Submit Review.

You will be asked to login to publish your review. If you don't have an account with iVote yet, you can create one or choose to login with your Facebook or Google profiles.

Look at iVote's Reviews Policy for more guidelines on how to write a review on iVote.

What makes a good review?

A valuable review should include:

  • Details of your genuine, first-hand experience. Don't share stories or experiences that a friend or someone else had with the business.
  • Accurate facts and details of your experience. Don't make unfounded allegations about a business.
  • Constructive feedback for the business to improve or share. If you had a bad experience, why not welcome the business to resolve the situation.
  • Respect for the privacy of all individuals involved in your review. Don't include staff, or customer names or any other personal information.

Can I edit or change my review after it's posted?

Yes, you can edit your review to correct a mistake, or add new details once it's live on iVote. To edit your review, login to your iVote account and click the Yellow Edit Icon next to the review to make changes.

Where is my review?

If you can't see your review on iVote, it could be for a few reasons:

  • Your review may still be pending - If you haven't verified your email address, your review will stay as pending and won't be visible on iVote. When this happens, you will see a Pending Review notification next to the review on your iVote account page.
  • To verify your account and get your reviews published, you will need to click on the link emailed to you to confirm your email address. If you haven't received this email, press the Verify your Profile button above your reviews to resend it. You can ensure that your email address is up to date by changing your details on your Account Settings tab.
  • The business may have turned off reviews - In some situations, a business may choose to turn off the reviews feature on their iVote profile page. If that happens, all existing reviews will stop showing on their iVote profile page. You will still be able to see your review on your iVote account page. If the business turns the reviews back on, your feedback will be visible again.
  • We may have deleted your review - We will delete a review from our site if it breaches our Reviews Policy and Terms of Use. This includes, but is not limited to, the use of profanities, threats, prejudiced comments or hate speech. We will notify you by email if your review has been removed from iVote.

Sometimes we might contact you to verify your full details in case your review is reported, in accordance with the Defamation Act. If this happens, our support team will email you and ask you to respond to within 3 working days. If we do not receive a response within this time, your review will be removed.

To make sure you can receive our email notifications, please confirm your registered email address is correct in the My Settings tab of your iVote account page.

Why can't I publish my review?

To prevent duplicate reviews, you can only review a business once within 30 days. If you have already reviewed the same business within this time, we won't publish your new content. Instead you can choose to update your original review.

If you have had a different experience with the business since your first feedback, you can write a new review after 30 days have passed. But please make sure that you are not repeating the points made in your original review, otherwise it might be considered as a duplicate and removed from our website.

How do I report an inappropriate review?

If you believe a review or comment on iVote is inappropriate, offensive or violates iVote's Reviews Policy, click on the red flag button next to the review. Our support team will evaluate the content against our guidelines and email you with a notification of the outcome. We'll also notify the reviewer if their content is removed.

What is a Business Response?

We encourage business owners to listen and respond to reviews using the Business response functionality. If a business posts an answer to your review, you will receive a notification email.

If you do not wish to receive comment or Business response notifications, you can manage your preferences in My Settings tab of your iVote account.

Can I get in trouble for writing a negative review on iVote?

iVote encourages all personal reviews from genuine experiences, both positive and negative, to help our users make informed choices. Negative reviews give businesses great opportunities to improve, and we encourage all business owners listed on iVote to listen and respond to negative reviews using the comment feature. So no, you won't get into trouble for sharing your bad experience with our community.

However, reviews may be removed if they breach our Reviews Policy or the iVote Terms of Use, or if we're unable to verify your feedback with you. Sometimes we might contact you to verify your full details in case your review is reported, in accordance with the Defamation Act.

My iVote Account

Do I need to create a user account to post my review?

No. You can submit a review on iVote by creating an account, or by reviewing as a guest. To create a iVote account, simply register here. Creating a iVote account means you will be able to keep track of all your reviews, update your profile picture and customise your user name.

To review a business as a guest, we will ask you to provide your first name, last name and email address during the review process. We will send you an email link to click on to verify your email address. We only use these details to authenticate your review. Your personal details will not be published live with the review. Simply search for a business and write your review to get started.

iVote value your privacy so we will keep your personal information secure and will never send you any irrelevant emails. Find out more in our Privacy Policy.

How do I create a iVote account?

To create a iVote account, click on the My Account button on any iVote page and select 'Create an account' in the right-hand side navigation. Enter your name, email and a password and press submit. To finish creating your account, you will need to click on the link we will email you to confirm your email address. And that's it, you'll be ready to start writing reviews.

Your display name will be created automatically and you can edit it any time on your My Settings tab.

Another easy way to start a iVote account is to log in with your Facebook or Google profile.

To do this, simply click either the Facebook or Google button on the Log in screen. You will need to enter your username and password if you are not already signed in to Facebook or Google.

iVote will not publish any updates to your social media timeline and your personal details will be held securely.

How can I change my iVote display name?

To change your user name, log in to iVote and select the My Settings tab. Enter a new name in the Display Name field and press Save Settings. Your new name should display instantly. You can also customise the colour and design of your profile page.

How do I change my password?

If you have forgotten your password, or can't login, click on the Forgot your password? link on the account login page. Enter the email address registered with your iVote Reviews account and we will send you a link to reset your password.

How do I contact you about iVote Reviews?

If you would like to get in touch with us about any ideas, feedback, or issues you may have experienced with iVote Reviews, please contact us through our online form.

What will you do with my personal information?

The personal details of users will never be shared with the subject of their review, or 3rd parties, without obtaining permission, unless we are required to share them related to a Court or government order

How do I close my iVote Reviews account?

We are sorry to hear you're thinking of leaving iVote Reviews. Deleting your account will mean any reviews you have published on iVote will also be removed and cannot be restored. If you still wish to close your iVote Reviews account, please contact us through our online form.

Get answers to your FAQs and find out everything you need to know about using iVote Reviews as a business owner. Discover how to make the most of iVote Reviews for your business, how to get more reviews, how to respond to customer feedback and more.

What is iVote Reviews?

iVote Reviews is a free platform where our community of iVote users can share feedback of local businesses, restaurants, cafes, shops and more.

Reviews on iVote help our users make informed choices when they are looking to choose a business. Reviews can often be the deciding factor for choosing your business over your competition. In fact, 72% of consumers are more likely to do business with a company after reading a positive review online. Adding reviews to your iVote listing can drive up to 4 times more visits to your online listing. iVote Reviews makes it easy for your business to provide users with up-to-date relevant feedback and take control of your online reputation for free.

How do I get the most out of iVote Reviews for my business?

Here are few easy steps to take to make sure your business makes the most out of the reviews feature on your iVote business profile page:

  1. Turn on email notifications - Keep an eye on your online reputation and get informed immediately when a new review or comment is left on your business profile page with our review notifications. To turn on these alerts, visit the Reviews tab in your business account, select the Notification Settings, type in your email address, tick box and hit 'save'.
  2. Request a Review - Get regular feedback and grow your iVote reviews by inviting your customers to write a review with our Request a Review feature. Find this in the Reviews section of your business account.
  3. Reply to reviews with Business Response - Respond as the business owner to show your customers and prospective customers that you appreciate all their feedback. To do this, simply reply to each review from your business account.

Should I respond to reviews of my business?

iVote users value responsive businesses very highly. So, we strongly recommend leaving feedback to your reviews. This will help you to show your high customer service standards and other visitors will see you as a responsive business.

It only takes a few minutes to thank a user for their feedback and encourage them to choose your business again. To reply as the business owner, log in to your company profile and go to the Ratings and reviews link.

When responding to a review, it's best to keep your comments concise and constructive manner - don't forget all comments are public.

Can I remove a negative review on my iVote listing?

iVote encourages all reviews, both positive and negative, to help our users make informed choices. To ensure iVote's published reviews are genuine and free from bias we therefore only remove negative reviews if they breach our Reviews Policy or iVote conditions of use. If you feel strongly that a review is inaccurate or breaches this policy, press the 'Report Review' button which appears next to each review.

We understand that it can be unpleasant to receive a negative review which you feel is not representative of your business. But at the same time, we recommend that you take time to leave a constructive business response to the review. Leaving feedback from your business will show users how you approach customer service and is a chance to turn a negative review into a positive customer experience.

Online, the best way to deal with negative reviews is to ensure that they are outweighed by positive feedback.

Can I write my own reviews?

As a business owner, you are welcome to write reviews of any other companies or venues that you have genuinely used or visited. However, you are not allowed to misrepresent yourself as a consumer, review your own business services, or post any reviews that might be viewed as competitor activity.

Any reviews found to be fake, inaccurate or inappropriate about a business or its competitors will be removed and accounts connected to them can be deleted at iVote's discretion.

How do I remove a review?

If you believe a review or comment on iVote is inappropriate, or violates iVote's Reviews Policy, click on the 'Report review' link next to it. Our support team will evaluate the content against our guidelines and email you with a notification of the outcome.

All complaints regarding reviews are handled on a case by case basis. Read iVote's Terms of Use to find out when we may decide to remove a review.

What is a Quick Rate?

Quick Rate is a simple way to review a business where a user can give an honest star rating to a business, without leaving a detailed text comment. This also allows businesses to quickly collect more customer feedback.

Can I opt out of receiving reviews or Quick Rates?

If you feel strongly that iVote Reviews is not helpful for your business, the final option you may wish to consider is to disable the review facility completely. We would suggest you only use this facility only as a last resort as having a lot of ratings helps your listing to stand out from the competition. iVote Reviews are a great way of obtaining customer feedback and attracting more business through positive word of mouth.

Don't forget that if you do choose to suppress iVote Reviews, all comments displayed against your listing will be hidden. New users will not be allowed to review your business whilst the feature is disabled. We can re-activate the review feature for your listing at a later date.

Click here to suppress reviews, on your business profile page.