Help other users discover great new places with your genuine feedback

The best of the best

Top rated companies

Responding to online reviews

The do's and don'ts of responding to online reviews


Do respond to reviews

If a customer has taken the time to write a review, they deserve a response. When the review is positive, thank the writer. When the review is negative, politely apologize for the poor experience and address the issue.


Don't become defensive

Arguing about the details of a review isn't going to resolve anything. You may make yourself feel better by snapping back at the reviewer, but you might have also lost a customer - and turned off prospects in the process.


Don't wait too long to respond

It's important that you make answering questions and addressing customer concerns a priority. Ideally, you'd be able to set aside a few minutes per day to do this.

For Businesses

Help people get to know you

Having a strong presence on iVote helps you establish trust with potential customers. Manage your page for free or upgrade to stand out from the competition.

  • Update your business info so people can find you
  • Respond to reviews and messages as soon as they come in